Neomarketiq is dedicated to providing you with high-quality DIY projects. If you are not completely satisfied with your purchase, our Return and Refund Policy outlines the steps you need to follow. We strive to ensure a smooth process for our customers. Please read the following carefully: Return Requests To initiate a return, you must request it via email at [email protected]. Please include your order number and the reason for the return. All return requests must be made within 30 days of receiving your order. Eligibility for Returns Items must meet the following criteria to be eligible for return: – The item is unused and in its original packaging. – All accessories and documentation are included. – The request is made within the specified time frame. Return Shipping Customers are responsible for the cost of return shipping unless otherwise agreed upon with our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. Refund Process Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please note that the time it takes for the refund to appear on your account may vary depending on your bank or credit card company. Exclusions The following items are non-returnable: – Digital downloads – Customized or personalized items For any further questions regarding our Return and Refund Policy, please feel free to reach out to us via email at [email protected]. Thank you for choosing Neomarketiq for your DIY projects. We appreciate your understanding and support!
